Self-storage facilities dot the landscapes of new and older communities. Folks rent units to empty overflowing basements and garages; to stash furnishings while moving or remodeling; or to store business supplies for future use.

While most facilities are operated by reputable businesses, Better Business Bureaus field complaints from time to time regarding theft, property damage and rental disputes.

The Mountain States Better Business Bureau recommends the following:

- Cost. Obtain written cost estimates from at least three facilities. Ask if there is a minimum monthly storage charge and/or a minimum number of month's required. Also, consider fees for storage preparation, padding, packing or transportation services. Finally, factor in charges for options such as electricity, pest control or insurance.

- Payment. Ask about the fee structure and payment schedule. Be clear on what happens to your possessions if you can't pay your bill on time.

- Size. What size storage units are available? Is there a maximum weight limit for unit contents? Can you jam-pack the entire unit from floor to ceiling?

- Climate. Consider the climate and whether your belongings might be subject to mold or water damage. If so, you may want to consider an environmentally controlled unit.

- Insurance. Make sure items are insured from theft, fire or other damage. The facility may provide basic insurance or you can purchase insurance from an alternate source. Some homeowners' policies cover self-storage.

- Safety. You will need a heavy-duty, secure lock protecting your storage unit. Ask if the facility has surveillance cameras on the property and if a system is in place to restrict access by strangers. Ask for contact information in case of an emergency.

- Contract. Get everything in writing n the size and location of the unit; termination regulations; insurance coverage and payment terms.

- Access. What are the hours and related charges for accessing your unit? Is there adequate room for parking and is the distance from your car/truck to the rental unit acceptable?

Remember to check with the Mountain States Better Business Bureau (www.mountainstates.bbb.org or 800-564-0371) for a report on the facility before you make your final decision.