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Consumers still can obtain assistance from the Better Business Bureau in resolving warranty-related disputes with General Motors as the company works through bankruptcy.

Spokeswoman Barbara Read said under the Auto Line program, complaints can be discussed directly with the manufacturer.

If an issue can't be resolved by contacting a dealership, Read said the best strategy is to file a complaint with the Better Business Bureau and its staff will determine if the problem is an Auto Line issue.

The Auto Line process typically involves negotiations among an attorney, a manufacturer's representative and the customer. "The advantage is it's free to the consumer," Read said.

Since 2001, the Better Business Bureau says it has helped consumers with more than 250,000 cases involving 35 manufacturer brands.

Auto manufacturers agree to participate in the Auto Line program, which is the world's largest out-of-court warranty dispute resolution program. Read said even auto brands set for elimination like Pontiac continued to participate.

Earlier this month, a congressional subcommittee said franchise agreements with six General Motors dealers in Wyoming are not expected to be renewed by the fall of 2010, but the subcommittee did not specify which dealers might be affected.

Contact the Better Business Bureau for Wyoming and northern Colorado at 1-800-564-0371, or email www.wynco.bbb.org.

Participants in Auto Line nationwide

Acura

AM General

Audi

Bentley (Rolls-Royce)

Buick

Cadillac

Chevrolet

Ford

GMC Truck

Honda

Hyundai

Indian Motorcycle

Infiniti

Isuzu

Kia

Land Rover

Lincoln

Lotus

Mazda

Mercury

Nissan

Oldsmobile

Pontiac

Saab

Saturn

smart USA

Volkswagen

Source: Better Business Bureau

Business Editor Tom Mast can be reached at tom.mast@trib.com, or call 307-266-0574. Or check out his "Two Bits Worth" blog at tribtown.trib.com/TomMast/blog

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